Deliver compelling demos, pilots, and trials alongside the sales team that showcase the value of the platform and its learning content.
Design and lead standardized onboarding and implementation playbooks. Support customer success with training, resources, and best practices to drive long-term engagement and satisfaction.
Build WQL’s first support function and author and maintain internal/external knowledge resources.
Act as the bridge between customers/resellers and WQL’s product and engineering teams, surfacing technical requirements, clarifying use cases, and ensuring roadmap alignment.
Provide resources to drive adoption and measurable outcomes.
Capture and synthesize customer insights to inform product development.
Provide resources to drive adoption and measurable outcomes.
The right combination of these experiences:
- 8–10 years in SaaS customer-facing roles (sales engineering, success, or support).
- Demonstrated success supporting sales teams with demos, presentations, or enablement materials.
- Experience leading customer implementations or customer success processes in an education technology or SaaS environment.
Highly organized and capable of managing multiple projects.
Excellent cross-functional collaboration skills.
High technical acumen with ability to translate between customer needs and engineering requirements.
Excellent presentation and communication skills across diverse audiences.
Experience creating documentation and training resources.
Proven ability to thrive in ambiguous, early-stage environments.
Passion for education and customer impact.
Building and scaling customer success or sales engineering organizations from startup to scale-up.
Background in education technology, reseller/channel partner exposure.
Developing and implementing new processes and procedures (support, documentation, or onboarding).
Working in high-growth or global organizations.
Knowledge of technical fields like data science, business analytics, computer science.
